Chapman Chevy Reviews
Brian young went above and beyond to helping me buy a new car for the first time. He explained everything I didn't know and was great help with the whole process. Would definitely recommend to others.
We bought our second car and as always sale staff was amazing. Brian Young knocked it out of the park again
I’ve been doing business with Chapman for decades. Their service department is second to none.
My advisor made my repair experience very seamless and easy. Planned to be without my car for the weekend but was able to have my car back by the time I was off work. Even sent lift to pick me up. Thank you Cheryl
Wel, after two try’s we are satisfied with the work on our Uplander. I drove the car with the mechanic on board to see if any of the previous jerking acurred while it was shifting. No jerking and the car drove beautifully. Service tech will check back with me in a week to see if the car is driving ok. Thanks for servicing our car.
The sales team was awsome they were knowledgeable and very courteous.
Thanks to Madison for get our car in quickly and advising use on recommend repairs. Everything was quickly taken care of and the cost reasonable.
Her personal interactions, advise, follow through, etc. etc. we’re all excellent!! When I have my suburban serviced next time, I will definitely make my appointment with her. She is entirely competent, and a sincere pleasure to work with. Thx Michelle!
I brought my car in cause the check engine light came on Joseph Gonzalez assisted me and made sure everything was taken care of communication was excellent . Great experience overall
Brandon did a gtreat job.
The guys at Chapman did a great job on the oil change on my truck and it was done a timely manner.
We had an amazing experience due to the huge efforts of Renate! We can’t thank her enough for going above and beyond.
Brian, our service manager, and his technicians were very thorough in checking out the issue we were having with our ambulance. The issue turned out to be my EMTs aren't used to driving a one ton vehicle. :)
Stephanie, our salesperson was awesome. Extremely helpful especially upon leaving while giving us a demonstration of the cars systems and accessories. Our only discomfort was with the financial manager who processed our paperwork. He was overly aggressive in trying to sell us the maintenance insurance package. He did not want to accept my no as an answer. Otherwise, I would highly recommend your dealership and would use you again.
Tammy was awesome helping my wife find the right vehicle. Roberto in Finance carefully explained our coverage options and helped us insure our new vehicle was covered.
Brandon Henry was my service manager, he did an amazing job staying in contact on how the car repair was coming along. 5 stars for Brandon .
I let my son use my points for an oil change. He told me it was great, and he really appreciated it. And you would recommend all of his friends to Chapman Chevrolet.
I bought a Chevy trax from Chapman Chevy. They were friendly and even delivered it to my house which I’m thankful for.
The car service was great considering I just went to get. My car a oil change And find out I needed a air bag which ended up costing way more but my advisor gave me a good discount to get it fixed
No reviews everything is good
Excellent turn around time. In and out
Excellent service experience with a maintenance Lof and rotate in a timely fashion.
She is and very good salesperson I had just moved from Chicago Il and my vehicle was giving me and hard time it kept jerking and I was told to bring it there she made sure she communicated with me from start to finish she even put me in an vehicle so I can get around in Arizona till my vehicle was done it I can give her an ?? stars I wish I could other then that keep up the good work Cheryl
Friendly and knowledgeable service. The most efficient car purchase I've ever had, Dylan Jones was Awesome!!!
All things deserve credit
Brandon took care of me and I enjoy working with him
I'm a repeat customer of Chapman Chevrolet. I bought my other car there in 2005, I still have that car and it still runs great. It was time for a new car and I didn't think twice about going back. Everyone I worked with was very friendly and helpful and as a woman buying a car I was treated with respect. My sells person was Jennifer and she was extremely nice and took her time and showed me how things worked. I couldn't have asked for a nicer person or place to shop for a new car. Thank you for your help and spending time with me.
Great service again. I was waiting to pick up my car and there was someone there asking if I needed help. My service advisor explained in detail about what maintenance needed attention. Service was quick and the service advisors were very friendly and helpful.
Just purchased a new vehicle at Chapman Chevrolet and had an overall great experience. Salesperson Brian Young was great and very helpful. Would definitely recommend Chapman to family and friends.
We have bought 5 trucks in 7 years at Chapman Chevrolet . Stephanie in sale is our go to when it’s time to buy! Great service. Never any delays or problems.
Good, got me it right away. Not too long of a wait.
My service writer Joseph and his manager Tyler were awesome while my son’s 2016 Camero RS was there for service. It was a very difficult electrical repair but their top notch mechanics found the problem and fixed it! We couldn’t be more happy at this time. I highly recommend their service center!!
David is a great customer service representative and provided information to ensure that that I was well informed regarding the service my vehicle needed. Thank you.
I had an exceptional experience at Chapman Chevrolet. I saw the car, a 2023 Chevrolet Traverse, online. I did a test drive and it was great. I felt the salesman, Brad S. Was honest and fair and we made the deal. Tyler in finance got everything set up for me. The financing was also an easy and great experience.
Brian did an excellent job in helping me with my new 2024 Chevy Trax
Brandon on the service drive was awesome! He was very responsive, efficient, and attentive.
She was very nice, caring, customer service was beyond my expectations. Nicest person that I have dealt with. Oil change was completed ahead of schedule. Thank you.
Have Always had so well attentive from Miss. Michelle to any service in need of for my vehicles.
I was so impressed with all the wonderful employees at Chapman Chevy on Baseline Rd. From the moment I walked into the dealership I was greeted with a warm welcome and assistance. I was quickly introduced to my salesman Ted. He was fantastic. He was calm and not aggressive like others I had encountered at other dealerships. Ted was honest and it was his first day at that dealership. I was not certain on what I wanted to purchase but I wanted a truck. Unfortunately I didn't find one that day. Several weeks past and I saw a vehicle on the website so I went back to find that lovely man Ted. He was working and he began helping me with the truck that I was interested in. He spent many hours with me with all my crazy questions his patience was amazing. He worked up a great deal for me and when submitted the manager approved it. No hassle, no haggle, no drama. I was so excited about the entire process I’m now a proud owner of a new Chevy 1500 Four wheel drive LTZ. The dealership gets the highest rating for all of the service divisions involved with my purchase. I will recommend this dealership and my salesman Ted to my friends. Great customer service keep it up. Your the best. Thank you everyone for a extremely pleasurable experience. Karen
Brandon provided excellent service from start to finish. He kept us apprised throughout the entire service period and got the work done before his projected completion date.
All are good with helping me with my car all are nice
Workers were real nice and kept me updated on my vehicle progress. Thank you guys
Did a great job! Sales person was very knowledgeable. Thanks
Done in a timely manner and Brandon Henry was courteous and very helpful.
I’ve had Tyler as my Service Writer for years and was bummed to lose him, yet promoted to Mgr (well deserved!) He lined me up w/ Brandon as his replacement, which made a SMOOTH & ENJOYABLE “baton handoff”, not missing a thing!
Every time I come to get my car serviced, I am met with such nice people. They fully listen to your concerns and contact you if needed, every step of the way. Most importantly, everyone is willing to help and in a timely manner. I especially appreciated Cheryl on this visit. She took care of my issue and accomodated me to the fullest. Great customer service is a rare find and I'm extremely thankful.
Every time I come to get my car serviced, I am met with such nice people. They fully listen to your concerns and contact you if needed, every step of the way. Most importantly, everyone is willing to help and in a timely manner. I especially appreciated Cheryl on this visit. She took care of my issue and accomodated me to the fullest. Great customer service is a rare find and I'm extremely thankful.
My first time purchasing and oil change at the service department. Have been nothing but great. Shoutout to Keyon B. For helping get in to my new truck and service department for a fast service on my first oil change.
Tony and Paul were both awesome in the process of purchasing my new truck.
Philip Perkins was great he answered our questions and fix our car ??
I brought in full-sized van over 20 years old for maintenance and repair, knowing that at Chapman it would be done right. I was not disappointed. They were able to find parts I couldn’t find elsewhere and treated my vehicle with the respect it deserves.
Thank you to Keyon Bryant for working with us on providing us with great service
I love the new Chevrolet Trax. The whole process was fast and was taken care of. My only issue was there was no floor mats and when I contacted my sales person he stated that when he checked my vehicle did not come with the mats package. Yeah it's just mats but that was disappointing considering how much I financed for a new vehicle.
I was called back and invited back in. The service this time was excellent. My concern was addressed while I waited. That is all I asked for the first time.
Thank you for fixing our vehicle quickly
We received a Recall Notice on our new truck. Called and got an appointment for the next morning. The tech made the necessary software update and corrected the problem. Issue solve in no time at all. Thanks!
Cheryl gave me excellent, kind and considerate service considering I’m a senior. It was very much appreciated!
Great job!! Very welcoming and easy process to get everything signed and I was on the road in an hour. Best dealer to buy from!!
Madison was great
Eric was excellent service
My repair and maintenance representative was great about communicating with me throughout the process. She was very attentive to what the symptoms were and provided options and Solutions.
Eric provided great customer service
Dave assisted me in purchasing a car and was attentive to what I was wanting and answered all my questions. He checked in on me to make sure I was satisfied with the vehicle and helped me with info I didn’t know I needed. Thank you Dave for the customer focused service you gave me.
Great service and friendly staff. Oil change was done professional and timely. Even washed my car, and it looked great . Love my Chevy Blazer.
I had OEM running boards installed in less than an hour. The service advisor and installation crew went over and above what was necessary. I have purchased several Chevrolets from Chapman and I do highly recommend them to anyone who is looking to purchase a new Chevy or have one serviced. Kudos to my service advisor David Elms, salesman Brian Young, and sales manager Duane Philips.
Service was performed as promised. My service advisor kept me informed throughout my vehicle service.
linda is the best sales person i have ever delt with, would only buy from her. spent more time than anyone going over the truck thx linda
Michelle is great. (Service advisor). She was pleasant, knowledgeable, And was in contact with us the whole time
I asked Eric in the service center if there was anyone on the sales team that they’d recommend, they didn’t give me anyone’s name but said they were in their way out to meet me. Kion (I may have misspelled his name) was fantastic! Right away he either could read it on my face that I wasn’t in the head space to play games and test a ton of cars. No. I wanted one car. I stood in front of that exact car. I made sure my husband understood that we were leaving in that car. We did. The purchase was easy. The humorous stories shared during the test drive were great as well. I will say, I did tease Kion a bit because when he asked if there was anywhere he could have improved ?… We were in our Camaro getting ready to drive home? I leaned forward and said, “you really slept on the heated seats!” I jest because I was freezing as it was oddly windy out. In all honesty, I couldn’t have asked for that sale to have gone any easier! And a little shout out to Dan as well. He made the loan part so quick and easy to understand. (Plus silly side note, he’s a Green Bay fan so, cheese!) I hope this review helps show how truly phenomenal the service I received was but also how personable these individuals are as well. Thank you.
I would like to Thank Dave my Service Advisor. Dave was very knowledgeable and kept me posted on every step. Chapman Chevy should be very Honored to have Dave as an employee. Thank you Dave !!
Brandon was very professional. I was kept informed every step of the way. Great job! You truly make a difference.
Dylan and Paul provided excellent customer service and provided great personal connections beyond expectations.
As always Michelle S. comes through in flying colors!
I've been a customer of Chapman Chevrolet for a very long time. I buy and service my trucks here. Brandon Henry goes above and beyond to make sure my service visit's go smoothly. Thanks Guys
I and my family were so impressed with the service we received from Roosevelt Smith at Chapman. He spent plenty of time with us in viewing cars for sale and then he worked diligently to close the deal with us. He is a real asset for Chapman Chevrolet.
I received excellent service from Phillip and Joseph.
Second time around going to the guys at Chapman Chevy. Hands down the best dealership in the Valley. Appreciate the help of our Amazing salesman Abraham and our Exceptional Finance Manager Roberto. I said it once and I’ll say it again, wherever you guys go, I’ll follow!!
I realize service agents were slammed w/vehicles during/after the holidays, but I would have liked more communication from the agent while my vehicle was there. Also they always put a reminder on my windshield indicating next service. They didn't this time :(
I'm so happy that I purchased my car at Chapman. And the service I receive is outstanding!!! Always go there for my oil changes and other services for my car. Outstanding team!!!
Brian Young was great to work with. It was a no pressure experience that I really appreciated.
Just completed the purchase of our 2024 Trax. We ordered it back in early September with Lima Alialima. A wonderful salesman who kept us informed on our vehicle status. Great also want to thank everyone at Chapman Chevrolet. Amazing customer service. Thank you.
I have a great advisor. Michelle is the best! I like to keep my vehicles current on their servixes and I trust Chapman for my vehicle swrvices. I like to come here because they are friendly, honest, and close to my house. I have come here for 10 years and I will continue to trust Chapman with all my vehicle requirements
Always on time and great customer service.
Getting my car serviced Saturday, your agent Phillip did a great job keeping me informed throughout the process. Thank you!
Always happy to take my car in .. staff is helpful her.
Engine light was fixed they did a good job
Exemplary customer experience throughout the entire process!
I was excited that the engine light that was on was only a small thing the price was very good
Cheryl was my advisor and she was absolutely amazing and had my car ready within one day. She very sweet and hard working ethic. Thank you
Michelle Saras was excellent!
Madison went above and beyond to help me. She is the best.
Michelle communicated and was extremely professional.
Wrote a 1 star review recently because we thought the oil change was not done. It was all a big mix up and I apologize to Brandon for giving him a bad review. He's a good guy and very communicative , he called and explained the situation and it turned out the technician just didn't replace the sticker. Sorry again Brandon. I can be reached at Raulborja1988@yahoo.com or 480-579-9111 if anyone has any questions. Thanks again Brandon! Sorry for the confusion!
Chapman did a great job on oil change, tire rotation & plug the tire I apparently picked up a nail they removed it an put in a plug.
The process went very well, the sales personnel were very professional and did their very best to get to the deal that was acceptable
Excellent communication and updates throughout the maintenance process
Since I was waiting they expedited diagnostic road check up, oil change, fuel injection cleaning, and cabin filter replacement in 2 hours.
Joe in service and Danny with car warranty helped me a lot
Joe in service was very helpful, and Danny Ortez also
Maddison is the best, I appreciate her kind personality and the work she puts into getting my truck done correct every time. Good work Maddison!